Patron: It won't give me an Act!!
Me: An Act! What Act are you looking for? (as in law)
Patron: It just won't give me an Act!!
Me: Was someone else help you find something? Can you tell me more?
Patron: I am on the computer typing my yahoo email ID. And I can't type the @ sign.
Me: Oh an "at." Let me come and help you.
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