Wednesday, August 12, 2009
Meebo Me Widget
I am proposing that we have a chat widget on our library's website. Heck I am the virtual reference librarian aren't I? I wanted to play with it first. I couldn't believe how easy it was to do this on my own blog. Try it and if I am online I will talk to you too.
Labels:
Ask Us,
chat services,
IM,
Meebo,
public library,
Reference services
Thursday, August 06, 2009
T as in T and K as in Koffin?
This was the question I had over the phone: Could I have the address and phone number for TK Mechanics in town? I wanted clarification and asked T as in.....?
Patrons reply: T as in T (probably meant "tea" which was still hard to understand over the phone) and K as in Koffin.
Patrons reply: T as in T (probably meant "tea" which was still hard to understand over the phone) and K as in Koffin.
Email us your resume?
Okay. It must be a full moon or something. Too many wierd questions and this one tops the list for today.
A patron has a friend who typed his (patron's) resume for him. Now this friend has to send this resume to our patron. I didn't want to know where this friend was. Patron calls us to ask if this friend could send this resume to us because he doesn't know how else he could receive it.
After a chit-chat, it was clear our patron didn't know about emails or discs for saving. He concluded that he was going to ask his neice (who apparently has an email id) to receive this resume from his friend and get it printed. He thanked me for explaining this process too!
Whew! I am glad that was solved and I didn't have to receive strangers' resumes.
A patron has a friend who typed his (patron's) resume for him. Now this friend has to send this resume to our patron. I didn't want to know where this friend was. Patron calls us to ask if this friend could send this resume to us because he doesn't know how else he could receive it.
After a chit-chat, it was clear our patron didn't know about emails or discs for saving. He concluded that he was going to ask his neice (who apparently has an email id) to receive this resume from his friend and get it printed. He thanked me for explaining this process too!
Whew! I am glad that was solved and I didn't have to receive strangers' resumes.
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